Cancelation Policy
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Cancellation Policy

  • All cancellation made within 48 hrs to your booking date 100% charges will be applicable.
  • Children under 3 - 10 years old will be considered as child and charged child rate.
  • Children above 10 years old will be considered as an adult and charged adult rate.
  • Children under 3 years will be considered as infant and entry will be free of cost.

Ticket Policy

  • Once your tickets are issued system will not allow you to cancel any order

Important note

  • Pregnant women or guest with backache are not recommended for the Dune Bashing activity.
  • Timings will be subject to change in the month of Ramadan.
  • During the month of Ramadan or Dry days, no live entertainment and Alcohol will be served as per the government guidelines.
  • Sharing transfers is available from Deira and Bur Dubai.
  • The pick up / drop off timings on Sharing transfers can be modified as per the trip schedule by 30 to 60 mins, depending on traffic conditions and your location.

Privacy Policy

We, at Al Marjan Tours & Travels, believe in our customer’s privacy, and we make sure that we collect only information, which is necessary for the booking. Here, we value our customer’s right to privacy while they visit the website. Here we outline the scope of your information we used.

  • Collection of Personal Information
  • We gather your data when you contact us for the enquiry of bookings, services and our products. We usually collect your name, email ID, contact details, physical address, the payment details, travel requisites, and referral source. When you submit this information, you allow Al Marjan Tours and Travels to use the information to process the instructions accurately.

  • Use of Information
  • We use any personal information of our client received through the website to speed upthe process of booking. We also use personal information to validate credit card details, and other supplementary services the guest would like to avail. The information we collect is also used for researching, auditing, and improving the performance of our website.

  • Privacy of theinformation
  • The information provided by the client such as name, email ID, physical address, credit card details are deemed as private and will not be shared or disclosed with anyone except for some suppliers and third party partners whose involvement in the process is quintessential. However, before we share your personal information with third party people, we make sure that they observe our privacy policy and remain strict to keep it safe.

  • Legal Disclosure of Information
  • When it comes to our company’s rights or court order, we may disclose your information if we feel it is necessary to do that.

  • Non-personal information
  • To improve the efficiency of our website, we continuously collect data from our site. We may use weblog patterns or with the help of third party service providers. With this information, we evaluate the proficiency of features and content of the website.

  • Opt-out
  • We offer an option of ‘opt-out’ to our visitors of the website. With this option, your personal information will not be used for certain purposes. For instance, if you do not wish to receive any information marketing material via promotional emails, then you can ask Al Marjan Tours or our affiliate website to do so.

  • Contests and Surveys
  • Al Marjan Tours and Travels conducts contests and surveys. In these contests and surveys, some third-party sponsors, and visitors will be informed during the contest, if they have provided the personal information. This contest is voluntary, and it is entirely up to you whether to get involved in it or not.

  • Secured Transaction
  • To maintain our clients’ privacy and avoid unauthorized access, we use our secure server for all transactions. We take utmost care of the security with the help of encryptions, firewalls, and socket layers.