Terms and Conditions
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Terms and Conditions

  • Pricing
  • We assure you with economical pricing along with making the reservation online. The prices mentioned on our site are per person basis and do not include tips, travel insurance, drinks, accommodation, room services or laundry unless mentioned. These published rates are subjected to change whenever necessary without prior notice. These rates may increase due to unforeseen events like airline tickets, transport costs or hotel rates.

  • Method of Payment
  • We accept all major credit cards namely MasterCard, American Express, Visa, Discover, and Diners. Payments are made by credit cards only, and the guests are asked to submit credit card number to complete the transaction.

  • Confirmation of Payment
  • When the payment is made, our consultants will send you a confirmation receipt via e-mail. Its print can be used to redeem other services from tour package. However, make sure that you provide correct information during the booking.

  • Cancellation & No show policy

Cancellation :-

The following terms will be applicable in the event of cancellation

  • If the trip is cancelled/ amended 48 hours before the trip date, then no cancellation charges are applied.
  • If the tour is cancelled/ modified between 24 to 48 hours before the trip date, then 50% cancellation charges are applied.
  • If a trip is cancelled/ modified 24 hours before the trip date, then 100% cancellation charges are applied.
  • If the package charges are paid online through a credit card, it will cost an additional 5% as online service charge to refund the package cost.

No show :-

If you fail to show up on the date of the tour, no part or a full refund shallbe given. It also applies to unused tickets, car rental, sightseeing tours etc. Furthermore, rescheduling of the confirmed tour is not allowed also it applies to transfers from airport and travel related services.

  • Cancellation Procedure
  • When it comes to cancellation, we request you to read all the rules regarding cancellation applied for tour package. In case of cancellation of the tour, make sure you provide notification to Al Marjan Tours in writing. After receiving your cancellation request, we will inform you about it through fax, telephone or email and what fee should be paid. Note that, Al Marjan Tours is not responsible for any cancellation request, which has not been provided by you or not confirmed by us.

  • Itinerary Amendments
  • The services and routes are subjected to change depending upon the weather conditions and other aspects. If this happens, the company will provide you with suitable options of similar value depending upon its availability. Note that, Al Marjan Tours& Travels have complete right to make minor amendments in itinerary without refund. Also, note, there will not be any refund in the event of earthquake or flood.

  • Hotel Accommodations
  • If we fail to find the accommodation in the hotel you have chosen, we will do everything in our power to find you suitable accommodation of a similar standard in the same budget. The check-in and checkout entirely depend upon the hotel you have chosen. Al Marjan Tours and Travels do not take responsibility in case of any early or late check-in and checkout, whichwere not adhered to due to the busy schedule of the hotel.

  • Travel Insurance
  • Al Marjan Tours and Travel is not responsible for the loss, damage of package along with accident, illness, injury and even cancellation of the trip. The travelers are asked to get travel insurance beforehand.

  • Travel and Visa Documents
  • It is the responsibility of every tourist to have essential documents regarding the tour namely valid ID and passport. There will be no refund in the event of loss or damage of these documents. The passengers are asked to check with consulates of their country to gain information on entry requisites. Confirm with your embassy regarding the current visa and health requirements as they can be changed without any notice. The permit is valid only for six months from the date of returning and nine months for Malaysia.

Documents required for Visa

  • Clear photocopy of the sponsor’s passport.
  • Clear photocopy of the sponsored person’s passport.
  • A photocopy of the remunerationdocument or employment agreementof the sponsor (resident) is mandatory.
  • Travel Insurance.
  • Document showing the family relationship.
  • Website Usage Restrictions
  • All the contents on the website including pricing, logo, images, information on the tour package and other information are the property of Al Marjan Tours and Travels. Furthermore, as you are using this website, you agree that you cannot exploit this website or its content for any non-personal, illegal or commercial use.